Air360 analytics services are by GDPR compliant by design as we do not collect any Personable Identifiable Information (hereafter mentioned as "PII") from visitors.
If you are sending, through our API, "PII" from your visitors, we will act as a Data Processor in compliance with GDPR guidelines and therefore:
We will not sell or use by any mean, the provided data.
Upon request, we will delete any desired data within 15 business days.
Air360 session recording feature does'nt record field input from users. Therefore we are not collecting "PII" that way (e.g. password or address).
However, we can in certain cases, record "PII" in our records when users are navigating their Profile / Account information.
Therefore, we have setup a <div> excluder, that prevent us from collecting any text in the excluded div sections of the HTML code. This information is not useful for us to provide our services and we encourage you to use the tag in the <div> sections containing "PII". In any case, Air360, will not extract such "PII" from recording and/or use it in any way.
Upon request, we can blind any text from European-union visitors in the recording.
Please contact us at firstname.lastname@example.org for such set-up.
Data Processing Agreement
If you are processing data from European visitors, please request our Data Processing Agreement (DPA) at email@example.com.