New Surveys feature now available! Learn more →

Surveys is now available

Air360 Team on

Surveys is now available

Air360 now includes a major new feature: Surveys. Until now, you’re look into the data to understand your visitors. Now with Surveys, directly question your visitors to understand them. + at the right time!!

Air360 Surveys feature

The goal for the feature is simple: capture the right feedback, at the right time, without disrupting navigation.

Advanced Customization for Seamless Integration

Surveys are fully customizable to integrate with your site and maintain a smooth user experience:

  • Wide choice of display positions
  • Configurable animations
  • Customization of colors and design

Precise Behavioral and Navigational Triggers

Surveys can be activated based on key signals:

  • Visit of a specific page
  • DataLayer event
  • Inactivity or hesitation behavior
  • Frustration signals
  • Exit intent

This allows you to question your users when their feedback is most relevant.

Air360 Surveys triggers

Questions Tailored to Each Goal

Surveys allows you to choose the most relevant question type according to your analysis needs:

  • Net Promoter Score (NPS) to measure satisfaction and recommendation
  • Emoji & Star rating for quick experience evaluation
  • Open-ended questions to capture rich qualitative insights
  • Single/multiple choice questions to structure responses and identify trends

This way, you combine quantitative measurement and qualitative understanding in one experience.

Air360 Surveys popups

Transform your feedback into concrete action levers for:

  • Conversion: understanding journey dropout
  • UX : Identifying invisible UX friction in the data
  • Value Proposition: Detecting gaps between product promise and actual experience
  • Product: Identifying the most anticipated features
  • Customer Satisfaction : Measuring post-purchase satisfaction

Capture weak signals directly from your visitors at the heart of their online experience. Data shows you where things drop off. Surveys explain why.

Air360 Surveys dahsboard

Designed for Product, UX, and CRO Teams

Surveys integrates seamlessly into Air360 with a simple and flexible experience:

  • Clear, guided steps
  • Live preview on your site
  • Multilingual management with AI auto-translation
  • A centralized dashboard with key KPIs to track responses and analyze your campaigns

The good news?

Surveys is available today in Air360! For Air360 users, to activate or learn how to integrate it into your e-commerce strategy, contact us at hello@air360.io😉

Exploring Air360?

You get behavioral analytics and user voice in one platform without stitching together separate tools or paying for two subscriptions.

Data shows you where things drop off. Surveys explains why. If you’re interested, book a friendly call here and we’d love to walk you through it😊